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Thrive scales customer experience with ServiceNow AI, achieving 73% first-contact resol…
Thrive scales customer experience with ServiceNow AI, achieving 73% first-contact resolution | $NOW
ServiceNow (NYSE: NOW), the Super Intelligence Control Tower for business reinvention, today announced that Thrive, a leading managed services provider to small and mid-sized businesses, is transforming customer support from reactive incident response to proactive, AI-driven resolution with the ServiceNow AI Platform. By automating workflows, routing tasks intelligently, and deploying specialized AI agents, Thrive achieved 73% first-contact resolution rate.
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