ServiceNow, Inc.

ServiceNow and Google Cloud advance agentic AI for industry workflows | $NOW
ServiceNow and Google Cloud today announced an expanded partnership that connects the industry-specific operational context of ServiceNow’s Action Fabric to Gemini Enterprise, making agentic AI more accessible for mutual customers across multiple industries in the assistant they use daily.
These new live and planned integrations mean Gemini Enterprise will be capable of reasoning and taking complex, multi-step actions using ServiceNow’s widely-a

Thrive scales customer experience with ServiceNow AI, achieving 73% first-contact resolution | $NOW
ServiceNow (NYSE: NOW), the Super Intelligence Control Tower for business reinvention, today announced that Thrive, a leading managed services provider to small and mid-sized businesses, is transforming customer support from reactive incident response to proactive, AI-driven resolution with the ServiceNow AI Platform. By automating workflows, routing tasks intelligently, and deploying specialized AI agents, Thrive achieved 73% first-contact resolution rate.

ServiceNow delivers industry-first personal enterprise agent and policy enforcement with NVIDIA, extending AI governance across software and silicon

ServiceNow announces the general availability of Arc, the personal long-running AI agent built for the enterprise, governed and secured by the ServiceNow Super Intelligence Control Tower and enforced with NVIDIA OpenShell

ServiceNow’s recently introduced AI Passport will be integrated with NVIDIA OpenShell and NVIDIA Sentry to help validate credentials that authorize and enforce AI agents across AI stacks | $NOW $NVDA

ServiceNow Research Study Warns Security Leaders: Ungoverned Agentic AI Exposure Is Compounding Inside Enterprises

90% of organizations worldwide already had an agentic AI security incident in the last year, finds new research surveying 3,700+ global security leaders

Only 13% of businesses have a defensible security posture; ServiceNow calls on enterprises to close the gap between AI chaos and AI control | $NOW

ServiceNow advances its operational harness for enterprise AI with AI Passport and expanded governance capabilities

New AI Passport solution verifies first- and third-party AI agents’ scopes in real time

Super Intelligence Control Tower expands discovery, visibility, control, and cost-to-value measurement capabilities on a single data model | $NOW

ServiceNow introduces the third generation of its employee-centric AI harness so the workforce can build and use the AI their jobs demand

ServiceNow EmployeeWorks empowers every employee to build and customize AI agents, no code required

With ToolSmith, developers can quickly and securely vibe code enterprise AI tools for ServiceNow EmployeeWorks enterprise assistants | $NOW